Disclosure based on the Specified Commercial Transactions Act

 

Vendor
KiZen Co., Ltd.

Chief Operations Officer
Chie Uemura

location
420-0852
3-1 Konyamachi, Aoi-ku, Shizuoka City, Shizuoka Prefecture

 

telephone number
080-1346-1356
*Please refrain from making sales or marketing calls.

 

email address
cocosui0128@gmail.com

 

Selling price
The price is displayed on each product page (the displayed price includes tax).

 

Other necessary charges besides the product price
・Shipping fee (refrigerated delivery)
Nationwide flat rate of 1,800 yen (tax included)

(Shipping fee, box fee, ice pack)

- Bank transfer fees (If you choose bank transfer, the customer is responsible for these fees.)

 

Payment methods
• Credit card payment • Bank transfer

 

Payment timing
[Credit card payment]
Payment will be completed at the time of order.

[Bank Transfer]
Please make the payment within 5 days of placing your order.

 

Product delivery time
We usually ship within 3-5 business days after receiving your payment or confirming your order.
Please note that delivery may take longer due to weather conditions, traffic conditions, circumstances of the delivery company, or other unavoidable reasons.

 

Shipping method
We will ship your order via Yamato Transport's Cool Delivery Service (frozen delivery).
Delivery is limited to within Japan.

 

Returns, exchanges, and cancellations
Due to the nature of food products, we do not accept returns, exchanges, or cancellations for reasons related to the customer.
If your product is damaged, of poor quality, or incorrectly delivered, please contact us by email or phone within 2 days of receiving the product.

To verify the situation, we may request that you submit photos showing the condition of the product, any damage, and the condition of the packaging. Thank you for your understanding.
After reviewing the details, we will take appropriate action, such as an exchange or refund.