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Privacy Policy
CocoSui recognizes the importance of our customers' personal information and will handle it appropriately in accordance with the Act on the Protection of Personal Information and other relevant laws and regulations.

 

Article 1 (Scope of Application)
This Privacy Policy applies to all customers who use our website and online store.

 

Article 2 (Personal Information to be Acquired)
Our store may collect the following information in order to provide our services.

  • full name

  • post code

  • address

  • telephone number

  • email address

  • Order details

  • Shipping address information

  • Inquiry details

  • Access information such as cookies, IP address, and browser information.

  • Other information necessary for providing the service

Please note that payment information, such as credit card details, is managed appropriately by the payment service provider and is not directly acquired or held by our store.

 

Article 3 (Purpose of Use of Personal Information)
The personal information we collect will be used for the following purposes.

  • Shipping and Delivery Information

  • Order Confirmation

  • Responding to inquiries

  • Payment and confirmation

  • Improving service quality

  • Compliance with Laws and Regulations

  • Other tasks necessary for providing our services.

 

Article 4 (Third party provision)
Except as required by law, our store will not provide your personal information to third parties without your consent.
However, we may provide necessary information to delivery companies, payment service providers, and other business partners to the extent necessary for product delivery, payment processing, and other service provision.

 

Article 5 (Safety Management)
Our store will take necessary and appropriate security measures to prevent the leakage, loss, alteration, or unauthorized access of our customers' personal information.

 

Article 6 (About Cookies)
Our store may use cookies to improve the usability of our website.
Customers can restrict or disable the use of cookies through their browser settings. However, some functions may not work properly in this case.

 

Article 7 (Disclosure and Correction of Personal Information)
Customers can request disclosure, correction, deletion, or suspension of use of their personal information in accordance with the law.
If you are interested, please contact us at the contact information below.

 

Article 8 (Inquiries)
For inquiries regarding this Privacy Policy, please contact us via the inquiry form or email.

email address
cocosui0128@gmail.com

Terms and Conditions

Article 1 (Application)

These Terms and Conditions apply to all customers who use the online store operated by CocoSui.

By using this service, you agree to these Terms and Conditions.

Article 2 (Orders)

Orders must be placed using the methods designated by our store.

After your order is completed, a confirmation email will be sent to the email address you provided.

If we need to verify any details regarding your order, we may contact you.

Article 3 (Payment)

The following payment methods are accepted:

  • Credit Card

  • Bank Transfer

Credit card payments are processed at the time of purchase.

Any bank transfer fees are the responsibility of the customer.

If paying by bank transfer, payment must be completed within 5 days of placing the order.

If payment is not confirmed within the specified period, we reserve the right to cancel your order.

Article 4 (Product Images)

We use product photographs and images to accurately present our products.

While we make every effort to display products as accurately as possible, actual colors and appearances may vary depending on your device, monitor settings, and viewing environment.

Some images may be for illustrative purposes only.

Article 5 (Prohibited Conduct)

Customers must not engage in any of the following:

  • Any act that violates applicable laws or public order and morals.

  • Any act that causes damage to our store or third parties.

  • Providing false or misleading information.

  • Purchasing products for unauthorized resale or making excessive purchases for commercial purposes.

  • Any other conduct deemed inappropriate by our store.

Article 6 (Disclaimer)

We are not liable for any delays or failure in delivery caused by natural disasters, severe weather, transportation issues, courier-related circumstances, or other events beyond our reasonable control.

We are also not responsible for any deterioration in product quality resulting from delayed receipt by the customer or improper storage after delivery.

Article 7 (Changes to the Terms)

We reserve the right to amend these Terms and Conditions whenever necessary.

Any revisions shall become effective once posted on this website.

Article 8 (Governing Law and Jurisdiction)

These Terms and Conditions shall be governed by the laws of Japan.

Any disputes arising from the use of this service shall be subject to the exclusive jurisdiction of the Shizuoka District Court as the court of first instance.

Shipping Information

Shipping Fee

Flat Rate Nationwide: ¥1,800 (tax included)

(Includes shipping, packaging, and ice packs.)

Additional delivery time may be required for remote islands and certain areas.

Shipping Method

Orders are shipped via Yamato Transport – Cool TA-Q-BIN (Frozen Delivery Service).

Order Processing & Shipping

Orders are typically shipped within 3–5 business days after payment has been confirmed.

Please note that shipping may take longer during periods of high order volume.

No shipments are processed during the New Year holidays or other store holidays.

Delivery may also be delayed due to weather conditions, traffic, courier circumstances, or other unavoidable events.

Shipping is available within Japan only.

Upon Delivery

Frozen products should be placed in a freezer immediately after receipt.

Returns & Exchanges

Due to the nature of food products, we do not accept returns, exchanges, or cancellations for reasons of customer preference.

However, if any of the following applies, please contact us by email or phone within 2 days of receiving your order:

  • The product was damaged during delivery.

  • You received an incorrect item.

  • The product has a quality-related issue.

To verify the issue, we may ask you to provide photographs showing the product, the damaged area, and the packaging.

After confirmation, we will arrange a replacement or refund as appropriate.

Contact Us

For inquiries regarding returns or exchanges, please contact us.

Email
cocosui0128@gmail.com

Phone
080-1346-1356

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